“Communication – the human connection – is the key to personal and career success”
Paul J. Meyer
DEVELOP YOUR COMMUNICATION AND INTERPERSONAL SKILLS
A key Leadership skill is the ability to build relationships through positive and effective communication.
OBJECTIVES OF THIS LEADERSHIP DEVELOPMENT COURSE
-
To recognize the importance of being ‘present’ during a conversation.
-
To become aware of the impact of your body language, facial expression and non-verbal communication.
-
To define ‘Listening’ and to distinguish it from ‘hearing’.
-
To demonstrate a critical awareness and understanding of the different levels of listening.
-
To assess the effectiveness of your own listening skills.
-
To learn how to avoid potential barriers to listening.
-
To understand how to build rapport and trust in relationships.
-
To recognize different types of questions to ask which evoke awareness and understanding and help solve problems or else are judgemental, manipulative or critical of an individual.
-
To explore the Johari Window Communication Model and discover the different parts of our self.
-
To become aware of the value of giving and receiving feedback, the 4 types of feedback that can be used by Leaders and to identify which type of feedback you need to improve upon.
-
To explore the 4 styles of communication and identify which style you use to interact and communicate with others.
Fill in the form below