Interpersonal Skills

Communication – the human connection – is the key to personal and career success”

Paul J. Meyer

DEVELOP YOUR COMMUNICATION AND INTERPERSONAL SKILLS

A key Leadership skill is the ability to build relationships through positive and effective communication.

OBJECTIVES OF THIS LEADERSHIP DEVELOPMENT COURSE

  • To recognize the importance of being ‘present’ during a conversation.

  • To become aware of the impact of your body language, facial expression and non-verbal communication.

  • To define ‘Listening’ and to distinguish it from ‘hearing’.

  • To demonstrate a critical awareness and understanding of the different levels of listening.

  • To assess the effectiveness of your own listening skills.

  • To learn how to avoid potential barriers to listening.

  • To understand how to build rapport and trust in relationships.

  • To recognize different types of questions to ask which evoke awareness and understanding and help solve problems or else are judgemental, manipulative or critical of an individual.

  • To explore the Johari Window Communication Model and discover the different parts of our self.

  • To become aware of the value of giving and receiving feedback, the 4 types of feedback that can be used by Leaders and to identify which type of feedback you need to improve upon.

  • To explore the 4 styles of communication and identify which style you use to interact and communicate with others.

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